|
1. What versions of Windows can iSpyNOW
run on?
iSpyNOW is fully functional on all windows platforms.
I.E. Windows 95/98/ME/NT/2000/XP operating systems.
Our application has been tested many times to
ensure it works 100% with your operating system.
2. Can I view logs in real time with
iSpyNOW?
All logged files can be viewed in real time.
iSpyNOW will upload all logs every 2 minutes
ensuring your logs are fresh and accurately up
to date!
3. How do I install iSpyNOW remotely?
iSpyNOW was made to be very user friendly. The
iSpyNOW application can be completely configured
in your user control panel online. Once your
configuration is complete you must download the
application to your PC. To remotely install iSpyNOW
3.0 you must attach the monitoring module to
an e-mail and send that e-mail to the PC you
intend to monitor! Once the user runs that e-mail
attachment, iSpyNOW will secretly deploy on their
system and begin monitoring.
4. Will users know iSpyNOW is installed
once they execute it?
iSpyNOW's installation will not be detected
if you have configured the application with the "No
Splash Screen Option" in your control panel.
If you did add the splash screen, users on the
target machine will receive your custom warning
message once the application is executed or initiated
on startup of that PC.
5. How do I view the logged information?
Each iSpyNOW member receives their own personal
iSpyNOW control panel console for viewing logs.
Unlike other products our server centralizes
member information and dynamically stores that
information after your purchase. If you are having
difficulty finding your username and password
please read the e-mail you received upon purchase.
This e-mail will explain what is needed to setup
your iSpyNOW members account. This is where you
will obtain your login information. All of this
is done dynamically online!
6. Can anyone view my log files?
Your log files are safe and secure on our server.
You are the only one who can view your logged
information inside your iSpyNOW control panel
console with your username and password you have
created during signup. If for any reason you
would like to change your password this can be
done anytime inside your control panel.
7. Can iSpyNOW be detected by Norton
or Mcafee?
Of course not! Unlike many "Knock off products" iSpyNOW
is a professional monitoring application and
is not detected by any virus scanners. This includes
Norton and Mcafee!
8. Can iSpyNOW work on any Internet
connection?
Yes, unlike other products iSpyNOW can work
on any Internet connection. This includes Lan,
Dsl, Cable, T1, or dial up connections.
9. I can not download my configured
module - why?
When you attempt to download your iSpyNOW configured
module, ensure that you enter in your exact username
and password when you are prompted to by a "Login" box.
This protects your module from being downloaded
by potential unauthorized users. If you do NOT
type in your username/password, you will NOT
be able to download your module!
10. How does the iSpyNOW module get
onto a remote PC?
There are multiple methods you can use to get
the file on the remote machine. The most widely
used option is to send it via e-mail, and have
the remote user execute it (keep in mind, once
it is executed, they will NOT be prompted with
any dialogs or windows. iSpyNOW will begin monitoring
their machine in 110% stealth).
The other options would be to manually run the
file on the target machine, or copy it to a floppy
disk or CD, take it to the machine, and run it
yourself. The possibilities are endless - however,
once the module is executed, it will continue
recording until YOU stop it from doing so!
11. How can I stop iSpyNOW from recording
data on a remote PC??
To stop iSpyNOW from recording a user, simply
select that user from inside the iSpyNOW control
panel (after you have logged into your account).
Once the user is selected (the user which you
wish to no longer monitor), select "Uninstall
iSpyNOW" from the left hand column. iSpyNOW will
be removed off that PC immediately the next time
it connects to the central iSpyNOW server!
12. How do I clear the logs for a recorded
user?
To stop clear the log data iSpyNOW has recorded
from a user, simply select that user from inside
the iSpyNOW control panel (after you have logged
into your account). Once the user is selected
(the user which you wish to no longer monitor),
select "Clear All Logs" from the left hand column.
All of the logs iSpyNOW has created on both the
server, and on the users machine, will be cleared
immediately.
13. How can I stop iSpyNOW from recording
data on a remote PC??
To stop iSpyNOW from recording a user, simply
select that user from inside the iSpyNOW control
panel (after you have logged into your account).
Once the user is selected (the user which you
wish to no longer monitor), select "Uninstall
iSpyNOW" from the left hand column. iSpyNOW will
be removed off that PC immediately the next time
it connects to the central iSpyNOW server!
14. My username and password are NOT
being accepted...help!!
Ensure that when you login to your iSpyNOW Member
Account, that you are using your EXACT username
and password that you created when you purchased
the software. All usernames and passwords are
case sensitive.
15. I forget my iSpyNOW Member Account
password - how do I get it back?
If you forget your iSpyNOW Member Account password,
you can use the Forgotten Password utility to
have it automatically e-mailed back to you.
16. How often are logs updated?
All recorded iSpyNOW logs are updated server
wide ever 4-8 minutes (it is done at random intervals).
It is best to check logs everyone once and a
while - as it may take extra time for the logs
to upload if the user is on a dial up connection.
|
PC
Security Software 
PC
Privacy Software
Parental
Control Software
Tools
& Utilities
