"Love your product. Wanted you to know that I tried 6 different software packages for my home PC and yours is absolutely the best. I have already recommended it to 3 other people who were looking for such a product. The interface is amazingly easy and intuitive, the data which is captured far exceeded my expectations and is extremely easy to retrieve ."

1. How do I start using SpyAgent?

Simply configure your options (click on the “Options” button) and then click the “Start Monitoring” button. Click “Stop Monitoring” to stop monitoring - your admin password will be needed each time.

2. How do I stop stealth mode? Email support@spytech-web.com with your order ID for stealth mode help.

3. Who has access to SpyAgent once monitoring?
You are the only one that has access to SpyAgent once you install it - unless you give the SpyAgent password to someone else. This allows you to have exclusive access to SpyAgent's logs and options.

4. SpyAgent crashes whenever I click “Monitor”, or when I start up my PC, what is wrong?

Some machines have a problem with the Internet Connections logging. You can reinstall SpyAgent to clear the options out again, or manually delete the options file (it is the saopts.dat file in your Windows directory) Then make sure you do not have the “Log all Internet Connections” option checked. This should fix your problem. Note: this only applies to 3.0 and earlier releases

5. What operating systems does SpyAgent work on??
SpyAgent can be downloaded and purchased for Windows 95/98/ME/2000/NT/XP!

6. How come I am not receiving the email-delivery logs?

Make sure you use your ISP's SMTP host for SpyAgent's SMTP host, and use your ISP email address as the Send From and Send To fields in SpyAgent's Email Delivery setup. For example, if you are using MSN as your provider, you would use smtp.mail.msn.com as your SMTP host, with your msn.com email address as the send from/send to address!

You can lookup your ISP's SMTP host yourself by doing the following (if you cannot find it in your email client settings):

1. Run nslookup.exe (usualy located in your c:\windows folder)
2. Type 'set type=mx' (no quotes
3. Type your ISP domain name (ie: for America Online you will enter aol.com, for Earthlink you would enter earthlink.com)
4. Look for the 'mail exchanger' line that will appear - this is the SMTP host for your ISP.