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1. What is WebMail Spy?
WebMail Spy is a unique, one of a kind application
that will discretely record all web-based e-mail
viewed on your computer. Whenever someone accesses
their e-mail, WebMail Spy will save a copy of
their e-mail for you to view at a later time.
WebMail Spy also comes equipped with an Auto
Flagging feature for flagging potentially inappropriate
e-mail's, an optimal stealth mode, customizable
security options, and more!
2. I run WebMail Spy, but nothing happens.
What's wrong?
If you run the webmailspy.exe module, and find
that no program executes, it is VERY likely that
you have configured WebMail Spy to run in total
stealth mode. To take WebMail Spy out of stealth
mode, you will need to simultaneously press the
correct key sequence. If you do not remember
this key sequence, please contact the support
department.
3. Once WebMail Spy is actively monitoring
e-mail, who has access to it?
Once WebMail Spy is actively monitoring web-based
e-mail, only you have the power to stop it from
monitoring. Because WebMail Spy requires a password
to start/stop the monitoring process, no one
will be able to start or stop WebMail Spy at
their leisure - unless you give out your personalized
WebMail Spy password to another user.
Note: If WebMail Spy is running in stealth mode,
only you will be able to access it, as it will
be completely hidden. To take WebMail Spy out
of stealth mode, you will need to use the appropriate
key sequence.
4. I can not rename WebMailSpy.exe!
What is wrong?
This simply means that you cannot rename webmailspy.exe
because it is running already on your machine.
To stop WebMail Spy from running, you will have
to manually close it. To do this, simply end
the monitoring process and hit the "Exit" button
on the main WebMail Spy interface window. Once
you have closed WebMail Spy, you can freely rename
the webmailspy.exe module without receiving any
errors!
5. What Operating Systems is WebMail
Spy compatible with?
SpyBuddy will work across all Windows platforms.
This includes Windows 95/98/ME/NT/2000/XP!
6. WebMail Spy is NOT recording e-mail's
- what's wrong?
There are a number of reasons why WebMail Spy
may not be recording e-mail's. First and foremost,
ensure that you have the latest version of the
WebMail Spy client database. You can check to
see if you have the latest version by clicking
the "AutoUpdate" button on the main WebMail Spy
interface. It is important to keep your database
up-to-date, as web-based e-mail services are
rapidly changing, and in order to keep them supported,
you need to have the most current database.
If, after updating the database, WebMail Spy
is still not recording e-mail's, check the browser
you are using. WebMail Spy only currently supporter
Internet Explorer and America Online's internal
web browser. If you are using Netscape or Opera,
or any other non-supported browser, the e-mail's
will NOT be recorded.
Finally, double check that you have indeed started
the WebMail Spy monitoring process. If you have
not clicked the "Start WebMail Spy" button on
the main WebMail Spy interface, e-mail's will
NOT be recorded.
7. When I try to view a recorded Yahoo!
Mail message, I am prompted to sign in. Why??
If you are experiencing this problem, please
upgrade your version of WebMail Spy to version
2.0. You can learn more about upgrading in the Update
Center .
8. Does WebMail Spy record America Online
e-mail?
Yes! WebMail Spy 2.0 supporting recording of
all e-mail viewed on America Online. This includes
all the webmail clients iin the WebMail Spy database,
as well as America Online's proprietary e-mail.
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